Archive for the ‘BobCat’ category

BobCat Now Available for Searching

January 9, 2010

Saturday January 9: BobCat http://www.bobcat.nyu.edu is now available for searching, but item availability, personal sign-on, access to your e-shelf, status information and access to your personal account for renewals, holds, etc. is not yet available.

BobCatStandard is not yet available.

We expect all functionality to be restored soon.
We apologize for any inconvenience this may cause.

BobCat – Planned Service Outage Jan. 7 – 8, 2010

January 6, 2010

We will be performing planned maintenance on BobCat beginning at noon on January 7, 2010. We expect work to be completed by Saturday morning, January 9.

This maintenance necessitates downtime for BobCat and BobCatStandard as follows:

Thursday, 7 January, beginning at noon

  • BobCat basic search functionality will continue to be available, this includes the “Books and More”, “Articles and Databases” and “Course Reserves” tabs
  • All other BobCat functions will be unavailable, including: item status information, individual sign-on, personal e-shelf, online renewal, etc.
  • BobCatStandard will be unavailable

Friday, 8 January – All BobCat and BobCatStandard services and functions will be unavailable

Saturday, 9 January – Service restored

Library services such as interlibrary loan, searching databases, locating e-journals and Ask-a-Librarian will not be affected. Here are a few recommendations to help locate materials during this service outage:

We apologize for any inconvenience during this BobCat maintenance period.

BobCat Maintenance

June 21, 2009

BobCat will be unavailable due to system maintenance at the following time:

Monday, June 22, 11pm – midnight

BobCat Standard
http://bobcatstandard.library.nyu.edu:8991/F

will be available during these times.

We apologize for any inconvenience.

BobCat renewals, patron functions downtime

March 20, 2009

On Sunday March 22 from 7:30-8:30 am:

BobCat (http://www.bobcat.nyu.edu) WILL BE AVAILABLE

Access to BobCat Standard and BobCat patron functions, such as renewals and holds will be unavailable for a system upgrade.

Everything will be back online by 9am Sunday March 22.

A Message from the Dean of Libraries about BobCat

March 18, 2009

Dear BobCat searchers,

I am writing to apologize for the frustrations you have experienced in using (or trying to use) BobCat in recent weeks and to let you know that we are working very hard to eliminate these problems.

Our new BobCat is a new generation discovery and delivery system, designed to enable you to interact with library information in the ways that you have come to expect on the web. We have given our highest priority to bringing you the best available research tool we could obtain. We are the first library to introduce this tool to the scale of use that it encounters at NYU, and it appears that the cutting edge is sharper than we expected.

We are working very closely with our vendor, Ex Libris (http://www.exlibrisgroup.com/) to identify and resolve problems. They are extremely responsive and are working closely with our team of librarians and technologists to diagnose our stalling/freezing incidents and fix software issues.

While we are experiencing these difficulties, we have made available a more traditional library catalog that we refer to as BobCat Standard. BobCat Standard is on the “Find Resources” menu on the Libraries’ homepage, or directly at http://bobcatstandard.library.nyu.edu:8991/. You can search BobCat Standard in the same manner as any other library catalog.

We expect to correct the problems and downtime episodes soon, but do not yet have a complete diagnosis for all problems. I hope that BobCat Standard will serve your needs when BobCat is down. Please accept my apologies for the obstacles and frustrations this has caused in your work.

Sincerely,

Carol A. Mandel
Dean, Division of Libraries

p.s. Your comments are always welcome at http://library.nyu.edu/bobcat/comments

“Request ILL” : what does it mean?

March 3, 2009

When you see this status in BobCat, it means the item is missing or unavailable, so we suggest to request the item through Interlibrary Loan (ILL). We may be able to get the item shipped to us from another library!

When you see “Request ILL” in BobCat, just click, login, and BobCat will automatically insert the item information into your ILL request submission form.

For more information about Interlibrary Loan, please visit: http://library.nyu.edu/services/ill.html

Increased Access to BobCat via Port 80

February 16, 2009

A number of users had reported that they were unable to access the new BobCat off-campus, because of the port restrictions (port 1701)

http://www.bobcat.nyu.edu

Good news! BobCat can now be accessed via “port 80” which is the standard port for most web services.